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MEDICAL INTELLIGENCE

Introducing a Balanced Scorecard Management System in a University Anesthesiology Department

Department of Anesthesiology, University Hospital, Switzerland

Address correspondence to Alex M. Zbinden, MD, Head of Research, Department of Anesthesiology, University Hospital, 3010 Bern, Switzerland. Address e-mail to alex.zbinden{at}insel.ch

IMPLICATIONS: The study goal was to show how Balanced Scorecard, a modern management tool based on score numbers, can efficiently be applied to a university anesthesiology department. Nineteen score numbers were established in four perspectives. Meaningful results were obtained with limited resources to support a process of innovation and improvement.

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